Example Uses:
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SP Central Service Manager provides all departments, including HR, Finance, Marketing, IT, Facilities, etc. with a self-service portal that allows them to accept and manage a variety of service requests from both internal and external customers. Once requests are received, they are routed based on preset business rules and tracked for complete visibility.
Built on SharePoint, Microsoft Teams, and the Power Platform, SP Central Service Manager is an easy to use out-of-the-box solution that provides a consistent way to track and manage service requests across departments with flexible forms, work flows and reporting to fit the needs of specific functions. |
How Will SP Central Service Manager Transform your Organization?
End chaos, improve services and productivity with Central Service Management
K E Y F E A T U R E S
Self-Service Portal
Internal customers (employees) can search a knowledgebase, submit and track request status through an easy to use Self-Service Central Portal. 
Capture Requests from External Customers
Need to capture Requests External Customer like Citizens, Members etc.? Use the Web |
Customizable
Forms and Workflows can be customized to support specific types of service requests for various department functions. 
Service Selection Drives Routing
Selection of services categories or sub-categories automates routing to appropriate department, notifications and assignment. |
Track and Manage
Each Department can assign, and manage service requests. Auto reminders for overdue requests. 
Reports, Dashboard
Flexible reporting by department, Plus a Power BI Dashboard provides visibility into work activities and service levels. |
Submit Service Requests through the MyServices
MS Team App, SharePoint and Mobile 
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Give Employees / Customers a Central Point to Request ServicesWhether it is internal services in a business for employees or services to external customers like citizens, a key to service success is to provide a consistent way to request services. To often organizations frustrate customers by exposing them to the complexities of siloed departments, each with their own way of handling service requests!
SP Central Service Manager buffers customers from the siloes by presenting services to customers without worrying about which department provides the service. It comes from the perspective of the customer who does not care what department the service is provided from, they just need help and want to know the service request is being addressed. |
Drive Productivity in Departments with automated Service ManagementManual requests for service through phone, email and paper forms are inefficient, error-prone and take time and rob productivity from both department staff and the people they provide services to.
SP Central Service Manager provides provides a structure to assign and track requests making sure they don't fall through the cracks. Productivity is improved through automated notifications, reminders and approvals. Also, with the self-service portal and knowledgebase, employee can find their own answers, thus allowing department staff to spend time on more productive work activities than chasing requests. |
Department Staff manage cases from the Their MS Team
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Service Level Visibility Across Service DepartmentsSP Central Service Manager leverages Power BI in Office 365 to provide visibility to department managers on the service activity for their area. It also allows executive management to gain service level visibility across departments for an overall view of how the organization is providing services.
This information can be valuable in allocating internal resources and optimizing processes to constantly improve service levels and department productivity. |
Example Uses Across Industries
Internal EmployeesGive your employees a central point to request internal services like HR, IT, Safety, Marketing etc. Excellent way to support remote employees working from home!
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Citizens / 311For local governments and communities, provide a web form on your site or an app from which citizens can request services, or report issues for public works, parks, business licenses etc.
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MembersFor associations or agencies providing various services to members or clients, provide an easy to use way for them to request a variety of services from the association web site.
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