SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. Drive customer self-service with a knowledge base, documents, forum, announcements, and more, available on the Customer Portal. Manage customers, products, and services throughout the customer life cycle. Measure success with Power BI Dashboards.
Deploy in SharePoint Classic or Modern user experience
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How Will SP Customer Service Transform Your Business?
Customer FocusedHelp your customers find the answers they're looking for faster by empowering them with self-service tools like a knowledge base and forum in the Customer Portal. When customers do need to submit a support case, doing so is easy by filling out a form on the Customer Portal, or even submitting cases by email and web forms. Checking the status of open cases is also easy with this SharePoint Customer Service template. Let your customers know that you are customer focused, with SP Customer Service.
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Track Customers, plus their Products and ServicesKeep track of customers, their support tickets, products and services to provide the best customer support possible. Link knowledge base articles, documents, links and other self-service resources to products and services to make it even easier for your customers to find what they need when they need it.
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Get started with SP Customer Service today
Take a deeper look into SP Customer Service Portal
Features
Support Tickets
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Customer Self-Service
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Products and Services
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Customer Portal
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Staff Portal
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Native Office 365 & SharePoint
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